Title: System Administrator, IT Services (Infrastructure & End-User Computing)
Location: On-Site, 5 Days – Los Angeles, CA
Employment Type: Temp-to-Hire
Compensation: $43–$48/hr
About the Opportunity
TalentoHC is partnering with a leading travel and tourism organization seeking a System Administrator, IT Services to join its global IT team. This role is responsible for the day-to-day administration, support, and reliability of core infrastructure and end-user computing — keeping employees productive across headquarters and global offices. Unlike the cloud/network/security-focused counterpart role, this position is centered on hands-on infrastructure support across VMware virtualization, Citrix Cloud, Microsoft 365, Active Directory/Entra ID, endpoint management, and telephony. The ideal candidate pairs solid technical depth with strong customer service instincts and a commitment to clear documentation and reliable follow-through.
Key Responsibilities
Infrastructure & Virtualization
• Administer and maintain the on-premises VMware vSphere environment (ESXi, vCenter) — VM provisioning,
storage, snapshots, host patching, and performance troubleshooting
• Administer Citrix Cloud environment including virtual desktops, delivery groups, machine catalogs, image updates,
and end-user session troubleshooting
• Provision, patch, monitor, and maintain Windows Server and select Linux servers on-premises and in Azure/AWS,
including backup verification
• Manage backup and recovery jobs across VMs, Microsoft 365, and file servers; verify successful completion and
perform periodic restore tests
Microsoft 365 & Identity
• Administer Microsoft 365 services — Exchange Online, Teams, SharePoint, OneDrive — including mailbox
management, distribution lists, licensing, and collaboration configuration
• Administer Active Directory and Microsoft Entra ID — user and group lifecycle, Group Policy, Conditional Access,
MFA, and hybrid identity synchronization
• Manage Windows and macOS endpoints via Microsoft Intune — enrollment, compliance policies, software
deployment, patch management, and remote remediation
• Administer iOS and Android mobile devices via Intune
End-User Support & Onboarding
• Provide Tier 2/Tier 3 support for employees across headquarters and global offices via ITSM ticketing system,
resolving escalations within agreed SLAs
• Own IT onboarding and offboarding — account creation, license assignment, virtual desktop entitlements,
equipment provisioning/imaging, and timely deprovisioning
• Support audiovisual and meeting-room technology including Microsoft Teams Rooms and conference room AV
• Coordinate with vendors and MSPs (VMware, Citrix, Microsoft, Cisco, Dell, Lenovo, Apple, ISPs) for procurement,
warranty service, and support cases
Telephony & Networking
• Administer 8×8 telephony — user provisioning, call routing, ring groups, voicemail, and call-quality troubleshooting
• Support Cisco network infrastructure including switches, routers, wireless, and VPN; perform first-line
troubleshooting and partner with the network team for changes beyond scope
• Support core office infrastructure — LAN, Wi-Fi, VPN, firewalls — and maintain reliable connectivity across locations
Security & Documentation
• Enforce IT hygiene standards in partnership with Security — MFA enrollment, EDR/AV, encryption, USB policy,
phishing remediation, and least-privilege access
• Perform regular patching and vulnerability remediation across hypervisors, servers, network devices, and endpoints
• Maintain accurate IT asset records — hardware inventory, software and cloud licensing, warranty tracking, and
decommissioning
• Document procedures, runbooks, and knowledge-base articles; keep documentation current as the environment
evolves
Qualifications
• Associate's or Bachelor's degree in IT, Computer Science, Information Systems, or equivalent experience
• 3–5 years of professional experience in system administration or infrastructure support beyond Tier 1 Help Desk
• Hands-on experience administering VMware vSphere (ESXi, vCenter) in a production environment
• Hands-on experience administering Citrix Cloud / Virtual Apps and Desktops (DaaS)
• Hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Active
Directory/Entra ID including hybrid identity
• Working knowledge of Microsoft Azure and AWS for server, identity, networking, and storage administration
• Hands-on experience administering 8×8 or comparable cloud telephony/UCaaS platforms
• Working knowledge of Cisco networking — switching, routing, wireless, and VPN
• Working knowledge of endpoint management via Microsoft Intune or comparable MDM/UEM
• Familiarity with PowerShell scripting for routine administration and automation
• Strong customer service orientation with the ability to communicate clearly with non-technical stakeholders
• Strong documentation skills and attention to detail
Preferred Certifications
• VMware Certified Professional (VCP-DCV)
• Citrix Certified Associate – Virtualization (CCA-V)
• Cisco CCNA
• CompTIA A+, Network+, and/or Security+
• Microsoft AZ-104 (Azure Administrator) or SC-300 (Identity and Access Administrator)
• ITIL 4 Foundation
About TalentoHC
Build Your Best Team Yet
Executive Search | Talent Strategy | Human Capital Consulting
TalentoHC is a global executive search and human capital consulting firm helping organizations build high-performing leadership teams that drive growth and transformation. The firm partners with companies across industries including technology, aviation, hospitality, media, and professional services to identify and place senior leaders who shape organizational strategy. Through a human capital-centric approach, TalentoHC supports organizations navigating leadership change, strengthening talent strategy, and building teams capable of delivering long-term enterprise value.
Equal Opportunity Employer
TalentoHC is an equal opportunity employer committed to fostering an inclusive workplace that values diverse
backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without
regard to legally protected characteristics.