IT Support Engineer
on site in Miami
The IT Support Engineer provides hands-on technical support across the organization, ensuring reliable operation of all user devices, applications, and network-connected systems. This role delivers Tier 1 and Tier 2 support, manages new hire and termination processes, and maintains high service standards for end users while adhering to IT security and operational best practices.
Responsibilities
- Provide Tier 1 and Tier 2 helpdesk support, resolving hardware, software, and network-related issues.
- Monitor and respond to IT support tickets, ensuring timely communication and resolution.
- Install, configure, and maintain end user devices including laptops, desktops, phones, and printers.
- Manage onboarding and offboarding processes, including account creation, access provisioning, and hardware deployment/retrieval.
- Support deployment and maintenance of standard software applications and security tools.
- Perform remote troubleshooting and use diagnostic tools to resolve technical issues efficiently.
- Maintain accurate documentation of incidents, solutions, and support procedures in the knowledge base.
- Ensure compliance with IT security policies and protect employee and company data.
- Participate in on-call rotation and provide occasional on-site support as needed.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- 2–4 years of experience providing end user or helpdesk support in a corporate environment.
- Proficiency in diagnosing and resolving Windows and macOS system issues.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, Ethernet).
- Experience with helpdesk ticketing systems and remote support tools.
- Strong troubleshooting, communication, and time management skills.
- Ability to work independently and collaboratively in a fast-paced setting.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator preferred.