General Manager – St. Thomas
this person must reside (or move) in St. Thomas and be eligible to work in the US
The General Manager (GM) will serve as the senior executive responsible for leading all operational, financial, and administrative functions of a newly redeveloped retail center. This role combines strategic oversight with hands-on leadership during the transition from redevelopment phase to a fully operational, stabilized, and revenue-generating retail destination.
The GM will oversee the launch and ongoing management of the center, ensuring seamless coordination across finance, operations, leasing support, property management, tenant relations, and community engagement. This is a pivotal position for a proactive, structured, and execution-oriented leader capable of building operational systems, developing a high-performing on-site team, and establishing the foundation for long-term asset performance and growth.
Responsibilities
- Maintain full accountability for the financial performance, integrity, and compliance of the retail center, including oversight of budgeting, forecasting, cash flow management, and financial reporting.
- Monitor and manage P&L performance, balance sheet oversight, and capital expenditures; identify performance variances and implement corrective actions.
- Oversee revenue collection processes, including rent, CAM reconciliations, percentage rent, and tenant billings.
- Ensure all accounting, reporting, and expenditure approvals comply with corporate policies and internal controls.
- Coordinate with corporate finance and asset management teams on audits, reporting, and governance requirements.
- Lead the transition from construction and redevelopment phase to stabilized retail operations, ensuring operational readiness at opening.
- Oversee day-to-day property operations, including facilities management, maintenance, security, janitorial services, and parking operations.
- Develop and implement operating policies, procedures, and performance standards for all on-site functions.
- Ensure compliance with all health, safety, environmental, and local regulatory requirements.
- Maintain the physical asset in optimal condition, ensuring the property is clean, safe, and reflective of brand and community standards.
- Partner with leasing teams to support tenant onboarding, build-out coordination, grand openings, and ongoing tenant success.
- Drive operational efficiencies and enhance the overall customer experience to increase foot traffic, tenant satisfaction, and asset value.
- Serve as the primary on-site representative with tenants, vendors, local government officials, and community stakeholders.
- Foster strong relationships with retailers, restaurant operators, service providers, and community partners to ensure operational alignment and collaborative growth.
- Support marketing and community engagement initiatives that position the retail center as a vibrant destination.
- Build, lead, and mentor the on-site management and operations team, creating a culture of accountability, service excellence, and continuous improvement.
Requirements
- Bachelor’s degree in Business Administration, Real Estate, Finance, Construction Management, or a related field; MBA or advanced degree preferred.
- Minimum 10+ years of progressive leadership experience in retail property management, mixed-use developments, shopping centers, or large-scale commercial real estate assets.
- Demonstrated experience leading properties through redevelopment, repositioning, or ground-up opening phases.
- Strong financial acumen with experience managing budgets, forecasting, capital planning, and full P&L accountability.
- Knowledge of retail leasing structures, CAM reconciliations, tenant coordination, and commercial lease administration.
- Proven ability to build operational frameworks, policies, and procedures from inception.
- Strong understanding of facilities management, vendor oversight, and regulatory compliance.
- Exceptional stakeholder management skills with experience working with tenants, government entities, community leaders, and corporate partners.
- Highly organized, execution-oriented leader with the ability to operate strategically while remaining hands-on.
- Excellent communication, negotiation, and team leadership skills.
- Ability to manage multiple priorities in a fast-paced redevelopment and stabilization environment.
General Manager – St. Thomas
this person must reside (or move) in St. Thomas and be eligible to work in the US
The General Manager (GM) will serve as the senior executive responsible for leading all operational, financial, and administrative functions of a newly redeveloped retail center. This role combines strategic oversight with hands-on leadership during the transition from redevelopment phase to a fully operational, stabilized, and revenue-generating retail destination.
The GM will oversee the launch and ongoing management of the center, ensuring seamless coordination across finance, operations, leasing support, property management, tenant relations, and community engagement. This is a pivotal position for a proactive, structured, and execution-oriented leader capable of building operational systems, developing a high-performing on-site team, and establishing the foundation for long-term asset performance and growth.
Responsibilities
- Maintain full accountability for the financial performance, integrity, and compliance of the retail center, including oversight of budgeting, forecasting, cash flow management, and financial reporting.
- Monitor and manage P&L performance, balance sheet oversight, and capital expenditures; identify performance variances and implement corrective actions.
- Oversee revenue collection processes, including rent, CAM reconciliations, percentage rent, and tenant billings.
- Ensure all accounting, reporting, and expenditure approvals comply with corporate policies and internal controls.
- Coordinate with corporate finance and asset management teams on audits, reporting, and governance requirements.
- Lead the transition from construction and redevelopment phase to stabilized retail operations, ensuring operational readiness at opening.
- Oversee day-to-day property operations, including facilities management, maintenance, security, janitorial services, and parking operations.
- Develop and implement operating policies, procedures, and performance standards for all on-site functions.
- Ensure compliance with all health, safety, environmental, and local regulatory requirements.
- Maintain the physical asset in optimal condition, ensuring the property is clean, safe, and reflective of brand and community standards.
- Partner with leasing teams to support tenant onboarding, build-out coordination, grand openings, and ongoing tenant success.
- Drive operational efficiencies and enhance the overall customer experience to increase foot traffic, tenant satisfaction, and asset value.
- Serve as the primary on-site representative with tenants, vendors, local government officials, and community stakeholders.
- Foster strong relationships with retailers, restaurant operators, service providers, and community partners to ensure operational alignment and collaborative growth.
- Support marketing and community engagement initiatives that position the retail center as a vibrant destination.
- Build, lead, and mentor the on-site management and operations team, creating a culture of accountability, service excellence, and continuous improvement.
Requirements
- Bachelor’s degree in Business Administration, Real Estate, Finance, Construction Management, or a related field; MBA or advanced degree preferred.
- Minimum 10+ years of progressive leadership experience in retail property management, mixed-use developments, shopping centers, or large-scale commercial real estate assets.
- Demonstrated experience leading properties through redevelopment, repositioning, or ground-up opening phases.
- Strong financial acumen with experience managing budgets, forecasting, capital planning, and full P&L accountability.
- Knowledge of retail leasing structures, CAM reconciliations, tenant coordination, and commercial lease administration.
- Proven ability to build operational frameworks, policies, and procedures from inception.
- Strong understanding of facilities management, vendor oversight, and regulatory compliance.
- Exceptional stakeholder management skills with experience working with tenants, government entities, community leaders, and corporate partners.
- Highly organized, execution-oriented leader with the ability to operate strategically while remaining hands-on.
- Excellent communication, negotiation, and team leadership skills.
- Ability to manage multiple priorities in a fast-paced redevelopment and stabilization environment.